Covid 19 - extra measures

All incoming returns will be set aside at our warehouse for 48 hours before our team opens bags / boxes. This means it will take us a little longer than usual to check and process your refund. We strongly recommend that you send your return back using a tracked and insured service for reassurance it has safely arrived with us. We appreciate your understanding.

When we approve your return you will receive an email from us requesting that you post your return back within 7 days. If this is not possible as you are self-isolating please email us, as we should be able to extend your returns window if you've let us know. Please keep the blanket in its original plastic bag and avoid unnecessary handling.

Return steps

1) Enter order number (beginning #BB) and email above and click 'Start'

2) Follow the steps and select items you want to return

3) We'll approve your request by email within 2 working days - please check your junk folder

4) Please wait for approval and instructions before you post the item back

Refunds - unwanted items

To be eligible for a refund on an unwanted item, you must:

• Submit a return request within 14 days of receipt

• Return the blanket in the original clear plastic bag

• Return the blanket unused and in perfect condition

• Cover the cost of return postage

Exchanges

We are happy to exchange blankets for a different design of the same price, provided you:

• Submit an exchange request within 14 days of receipt

• Return the blanket in the original clear plastic bag

• Return the blanket unused and in perfect condition

• Cover the cost of return postage 

If the replacement you want is in stock when we receive your return, we will automatically send it via free standard delivery (UK mainland only).

If the replacement you want is not in stock we'll refund you and let you know when it arrives back so you can place a new order.

To exchange for an item of a different value, please request an exchange via the form and add details into the notes box. Upon receipt of your return we will refund you / invoice you for the price difference.

For exchanges to non UK mainland addresses please return your original item for a refund and place a new order for your replacement. Delivery charges apply.

For help or questions email: contact@thebritishblanketcompany.com

Timescale

• Please allow us 7 working days from the date we receive your return to inspect it and process your refund

• Refunds will be made via the original payment method. It can take a few days appear on your bank statement

• Refunds may appear in the name 'The Blanket Shop Ltd'

• Refunds can only be made to the person who paid for the order

Postage costs

• The customer is responsible for covering return postage costs on unwanted items and exchanges

• If you paid via Paypal, you can register for their 'Return Shipping On Us' service to reclaim your return postage. We're happy to recommend this service, but please note it is not administered by us

• Our standard outward UK delivery option is free of charge. We do not refund outward delivery if you chose to upgrade to an express service

• We cannot refund you if your item is lost or damaged during return delivery. Choose a courier with insurance and retain proof of postage

• Customers outside the EU will not be refunded outward or return postage costs under any circumstances

Faulty or Damaged

We're really sorry if you've received an item that's faulty or damaged.

• Please complete the form above, then email a photo showing the problem to contact@thebritishblanketcompany.com

• We will reimburse UK return postage costs only where the item is accepted to be faulty upon our inspection and reimbursement was agreed in advance

• Please note that shedding fibres and pilling should be expected with wool products and texture will change over time with handling and washing. We do not accept returns for these reasons as they are to be expected as normal wear and tear, not faults. See our FAQ page for more information

This returns policy is in line with UK Consumer Contracts Regulations 2014. Protections and timescales may not apply to customers outside the UK. Paypal payments are also bound by the Paypal User Agreement.