FREE UK DELIVERY on everything*


To start the return process for your order, please enter your email address or phone number and the order number below.

Return steps

1) Enter order number (beginning #BB) and email above and click 'Start'

2) Follow the steps and select items you want to return

3) We'll approve your request by email within 2 working days - please check your junk folder

4) Please wait for approval and instructions before you post the item back

 

Refunds - unwanted items

To be eligible for a refund on an unwanted item, you must:

  • Submit a return request within 14 days of receipt

  • Return the blanket in the original clear plastic bag

  • Return the blanket unused and in perfect condition

  • Cover the cost of return postage

 

Exchanges

We are happy to exchange blankets for a different design of the same price, provided you:

  • Submit an exchange request within 14 days of receipt

  • Return the blanket in the original clear plastic bag

  • Return the blanket unused and in perfect condition

  • Cover the cost of return postage 

If the replacement you want is in stock when we receive your return, we will automatically send it via free standard delivery (UK mainland only).

If the replacement you want is not in stock we'll refund you and let you know when it arrives back so you can place a new order.

We are unable to process exchanges for an item of a different value. In this case, please place a new order for the replacement item and request a refund using the form above.

For exchanges to non UK mainland addresses please return your original item for a refund and place a new order for your replacement. Delivery charges apply.

Timescale

  • Please allow us 7 working days from the date we receive your return to inspect it and process your refund

  • Refunds will be made via the original payment method. It can take a few days appear on your bank statement

  • Refunds may appear in the name 'Decorator's Notebook Ltd'

  • Refunds can only be made to the person who paid for the order

 

Postage costs

  • The customer is responsible for covering return postage costs on unwanted items and exchanges

  • Our standard outward UK delivery option is free of charge. We do not refund outward delivery if you chose to upgrade to an express service

  • We cannot refund you if your item is lost or damaged during return delivery. Choose a courier with insurance and retain proof of postage

  • Customers outside the EU will not be refunded outward or return postage costs under any circumstances

 

Faulty or Damaged

We're really sorry if you've received an item that's faulty or damaged.

  • Please complete the form above, then email a photo showing the problem to contact@thebritishblanketcompany.com

  • We will reimburse UK return postage costs only where the item is accepted to be faulty upon our inspection and reimbursement was agreed in advance

  • Please note that shedding fibres and pilling are normal with pure wool products and texture will change over time with handling and washing. These are natural properties of wool, not faults

This returns policy is in line with EU distance selling regulations. Protections and timescales may not apply to customers outside the EU. Paypal payments are also bound by the Paypal User Agreement.

For help or questions email: contact@thebritishblanketcompany.com