To start the return process for your order, please enter your email address or phone number and the order number below.
1) Enter order number (beginning #BB) and email above and click 'Start'
2) Follow the steps and select items you want to return
3) We'll approve your request by email within 2 working days - please check your junk folder
4) Please wait for approval and instructions before you post the item back
All incoming returns will be set aside at our warehouse for 48 hours before our team opens bags / boxes. This means it will take us a little longer than usual to check and process your refund. We strongly recommend that you send your return back using a tracked and insured service for reassurance it has safely arrived with us. We appreciate your understanding.
When we approve your return you will receive an email from us requesting that you post your return back within 7 days. If this is not possible as you are self-isolating please email us, as we should be able to extend your returns window if you've let us know. Please keep the blanket in its original plastic bag and avoid unnecessary handling.
To be eligible for a refund on an unwanted item, you must:
Submit a return request within 14 days of receipt
Return the blanket in the original clear plastic bag
Return the blanket unused and in perfect condition
We are happy to exchange blankets for a different design of the same price, provided you:
Submit an exchange request within 14 days of receipt
Return the blanket in the original clear plastic bag
Return the blanket unused and in perfect condition
Cover the cost of return postage
If the replacement you want is in stock when we receive your return, we will automatically send it via free standard delivery (UK mainland only).
If the replacement you want is not in stock we'll refund you and let you know when it arrives back so you can place a new order.
To exchange for an item of a different value, please request an exchange via the form and add details into the notes box. Upon receipt of your return we will refund you / invoice you for the price difference.
For exchanges to non UK mainland addresses please return your original item for a refund and place a new order for your replacement. Delivery charges apply.
For help or questions email: contact@thebritishblanketcompany.com
Please allow us 7 working days from the date we receive your return to inspect it and process your refund
Refunds will be made via the original payment method. It can take a few days appear on your bank statement
Refunds may appear in the name 'The Blanket Shop Ltd'
Refunds can only be made to the person who paid for the order
We are extending the timeframe for exchanges and returns to allow you to swap a blanket purchased as a gift for another design, or request a refund. To qualify, please:
1) Place your order between 1st November and Christmas Day
2) Keep the blanket sealed in the original packaging.
2) Notify us of your wish for an exchange/refund by Thursday 7th January 2021 by completing the returns form above
3) Wait for a reply with the return instructions before posting back.
Refunds can only be made to the person who originally placed and paid for the order.
If you are unsure which design to choose, we also sell Gift Cards!
The customer is responsible for covering return postage costs on unwanted items and exchanges
If you paid via Paypal, you can register for their 'Return Shipping On Us' service to reclaim your return postage. We're happy to recommend this service, but please note it is not administered by us
Our standard outward UK delivery option is free of charge. We do not refund outward delivery if you chose to upgrade to an express service
We cannot refund you if your item is lost or damaged during return delivery. Choose a courier with insurance and retain proof of postage
Customers outside the EU will not be refunded outward or return postage costs under any circumstances
We're really sorry if you've received an item that's faulty or damaged.
Please complete the form above, then email a photo showing the problem to contact@thebritishblanketcompany.com
We will reimburse UK return postage costs only where the item is accepted to be faulty upon our inspection and reimbursement was agreed in advance
Please note that shedding fibres and pilling should be expected with wool products and texture will change over time with handling and washing. We do not accept returns for these reasons as they are to be expected as normal wear and tear, not faults. See our FAQ page for more information
This returns policy is in line with UK Consumer Contracts Regulations 2014. Protections and timescales may not apply to customers outside the UK. Paypal payments are also bound by the Paypal User Agreement.