FAQs

Placing An Order

We dispatch daily Monday to Friday, excluding weekends and bank holidays. Orders placed by 1pm are usually dispatched the same day. Orders placed on Friday afternoon will be dispatched on Monday. For more information visit the Delivery Page.

Free standard delivery is available on all orders to UK addresses. Free delivery is Royal Mail 2nd Class for orders under £150.

Order over £150 and we will upgrade your delivery to DPD for free (UK mainland only, not available to Highlands, Islands etc).

Upgrades to Royal Mail 1st Class and DPD Next Day are available at additional cost on any size order.

International delivery costs depend on your location. For more information visit the Delivery Page.

Sorry, we can't accept orders by phone at present. Please order via our website, which is simple and highly secure.

We currently ship to the UK (inc. Northern Ireland and Channel Islands), USA, Canada and Australia. Unfortunately we're currently unable to ship to the EU due to disruption caused by Brexit, but European delivery will be restored asap. We do not ship to other destinations.

We receive several deliveries from our mills each month, so if an item is out of stock there will usually not be too long to wait. You can sign-up for a back in stock notification email on the product page so you'll be the first to know when stock arrives.

About My Order

Once your order has been dispatched we will email you a tracking number, please check this first for an update from the courier. If you think something has gone wrong, please Contact Us.

Once your order has been dispatched we will email you a tracking number. It may take a few hours for the tracking information to appear on the courier website.

You may return your order for an exchange or a full refund withing 14 days of receipt, providing the item is unused. You will need to cover the cost of returning unwanted items. For more information visit the Returns Page.

Customers are responsible for providing a correct and complete delivery address at the checkout. If the parcel has not yet left our warehouse we will endeavour to amend mistakes, but we are unable to make changes after that. Unfortunately, if a parcel goes missing as a result of an incorrect or incomplete delivery address being provided, you will not be eligible for a refund.

Our warehouse will begin the process of packing and dispatching your order very soon after it is placed. If you notice an error or wish to cancel, please email us immediately. Please note that we cannot cancel or amend an order once it has been readied for dispatch and you will then need to receive the item and follow the returns process for unwanted items.

Size & Colour

Our throws come in three sizes: small, large and XL. You can find out more on our Blanket Size Guide.

Dimensions vary slightly from design-to-design so please refer to the individual product page for details. You will also find a size guide on each product page.

Woven wool fabrics have natural stretch and give due to the elasticity of wool fibres and the loose nature of woven fabrics. All dimensions quoted are therefore approximate and a small amount of size variation should be expected.

These are our suggestions for choosing the most suitable throw size for your bed. Please keep in mind that not all mattresses are standard sizes and that the mattress depth also plays a part in the overall effect. A tip is to cut a piece of string to the length of your chosen throw, and use this to judge how it will look on your bed.

Small throws: work well as a narrow runner on the end of a double bed or single bed.

Large throws: work well on double beds or folded on single beds.

XL throws: work well on double beds or king size beds.

Please refer to the individual product pages for the exact dimensions and size guide diagrams.

Yes, the longer dimension does include the length of the fringe. The tassels are approx. 10cm on both ends.

Our photos are taken and edited professionally to ensure the colours on our website are matched as accurately as possible. Unfortunately though, we can't control the screen settings of individual devices, so colours may display differently on your computer or mobile screen. If the blanket or scarf arrives and isn't the colour you hoped, simply keep it in the bag and we'll be happy to refund you in accordance with our returns policy.

Care & Maintenance

Many of our small and large wool blankets are machine washable, please check the individual product page. Merino lambswool throws and scarves are dry clean only. Please refer to our detailed Wool Care Guide and follow the instructions carefully as wool may shrink or stretch if washed incorrectly.

Wool is a natural material with fluffy fibres that will mesh together under friction to form bobbles, called pilling. This is normal and removing bobbles periodically should be considered part of maintaining and caring for wool textiles, not a fault. For full instructions, please read our detailed Wool Care Guide.

Wool can shrink or stretch if washed or dried incorrectly, so so please read our Wool Care Guide for detailed instructions. Our wool products have passed independent laboratory tests to certify that they perform well when laundered according to the instructions. Unfortunately, we can't take responsibility for damage that occurs during washing or drying.

Merino wool throws and scarves are dry clean only.

Finding knots in the warp threads is a normal part of weaving blankets on traditional looms in small batches as our skilled artisans knot the threads by hand. It's really to be considered part of the charm of artisanal weaving vs. mass production and we embrace the traditional method of doing things by hand.

Materials & Manufacture

Merino lambswool is softer, finer and lighter than regular sheep's wool. Both types of wool have their advantages, which are explained in detail in our Why Wool guide.

The British Blanket Company is proud to weave all our blankets, throws and scarves in the British Isles (UK and Ireland). We currently weave at three traditional mills in Wales, Yorkshire and Ireland. Click to read more about our weaving heritage.

All our blankets are woven in Britain and Ireland, but we do not use British wool because it is generally too coarse for making soft and cosy blankets, due to our harsh climate. Instead, the wool comes from South Africa and New Zealand where sheep breeds are selected for the quality of their fleece. If you would like to learn more, please read this blog post.

Yes, our merino wool comes from New Zealand and South Africa where the practice of mulesing is banned.

This is a tricky question with no simple answer! Technically our merino lambswool blankets are softest as the fibres are longer and finer, giving a smoother finish. However, many customers love our thicker and fluffier pure wool throws, which remain our best-sellers. Both types of wool have their advantages, which we explore in more detail here.

Gifts & Packaging

No, we don’t include prices on the paperwork for orders shipping to UK addresses. For orders shipping outside of the UK, we must include prices for customs purposes.

Yes, there is a box at the checkout where you can write a short gift message. This is printed and included with the delivery slip.

No, but we have recently upgraded our packaging to thick paper mailing bags with a pretty watercolour landscape design, so our parcels look attractive arriving in the post. Single scarves and larger orders of blankets are sent in simple boxes. Please be aware that our mailing bags include our brand name on the outside.

We have recently upgraded our packaging to thick paper mailing bags with a pretty watercolour landscape design, so our parcels look attractive arriving in the post. Single scarves and larger orders of blankets are sent in simple boxes. Please be aware that our mailing bags include our brand name on the outside. We are always striving to make our business more eco-friendly and all our outer packaging can now be re-used and recycled.

Other

The British Blanket Company only sells online through our own website. At present, we don't have a shop to visit, stockists or a printed catalogue.

We don't offer our products on a wholesale basis to retailers at present. We have trade discounts for interior designers, hotels, restaurants, events organisers and corporate gifting when buying 10+ large throws or more. Please visit our Trade Page for more details.

We have trade discounts for interior designers, hotels, restaurants, events organisers and corporate gifting when buying 10+ large throws or more. Please visit our Trade Page for more details.

Other questions?

Please contact us! We're happy to answer questions and offer advice to help you choose. Please complete the form below.

We'll reply promptly Monday - Friday.

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