We want you to love everything you buy from The British Blanket Company. If you're unhappy, please email firstname.lastname@example.org with the subject line "Return" within 14 days of receipt. Tell us your name, order number and the reason for the return.
Please allow us to reply before you post the item back so we can give you the details you need and ensure your return is processed smoothly.
You must post items back within 14 days of the date you notified us.
You may exchange your purchase for a different design or colour. If you would like to exchange your throw, email us within 14 days of receipt and we'll reply with instructions.
Refunds will be made via the original payment method to the account of the person who originally paid for the order within 14 days of safe receipt.
We do not refund return postage unless an item is faulty. Please make sure you retain proof of postage and obtain adequate postal insurance to cover items being returned to us as we cannot give you a refund if items are lost or damaged during return postage. Return and outward postage will not be refunded on returns from outside the EU under any circumstances.
Unwanted items must be returned in re-saleable condition. This means that the items are undamaged, unused and returned in the original packaging with any labels attached. All items are checked before a refund is issued and we reserve the right to reject a refund request if we consider returned items to be unsaleable for any reason.
Please follow the care instructions carefully to keep your blanket looking its best. We cannot accept responsibility for any problems caused by washing, handling or general use, such as shrinking, shedding or pilling.
Items purchased as a gift can only be refunded to the card of the person who placed and paid for the order.
Our returns policy is in line with EU distance selling regulations. The same regulations may not apply to customers purchasing from outside the EU. Paypal payments are also bound by the Paypal User Agreement.